LemonSIM

Privacy Policy

This policy explains how LemonSIM handles personal information when you browse our website, ask for support, or use our services.

Last updated: July 9, 2026

Information we collect

Depending on how you interact with LemonSIM, we may collect:

  • Contact information you provide, such as your name and email address.
  • Plan, order, destination, and support request details.
  • Device and technical information needed for activation or troubleshooting.
  • Website usage data, including browser, device, pages visited, and cookie information.
  • Messages and other information you send to us.

How we use information

We use personal information to provide and support LemonSIM services, respond to questions, process requests, improve our website, prevent misuse, meet legal obligations, and send communications you have requested.

How information is shared

We may share information with service providers, connectivity partners, payment or delivery providers, and professional advisers when necessary to operate the service. We may also disclose information when required by law or to protect users, LemonSIM, or others.

We do not sell personal information for money.

Retention and security

We keep information only for as long as needed for the purposes described in this policy, including support, accounting, dispute, security, and legal requirements. We use reasonable technical and organisational measures to protect it, but no online system can be guaranteed completely secure.

International processing

Travel connectivity may involve partners and systems in more than one country. Where personal information is transferred internationally, we use safeguards required by applicable law.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, object to certain uses, or withdraw consent. You may also have the right to complain to your local data protection authority.

Policy updates

We may update this policy when our services or legal obligations change. The latest version will be published on this page with a revised update date.