LemonSIM

LemonSIM

Support

Find the right setup guide, check common connectivity settings, and prepare the details our support team needs.

Start here

Choose the guide that matches your LemonSIM product. Complete the setup before travel whenever possible while you still have a stable internet connection.

How to set up an eSIM How to use a SIM card

If mobile data is not working

Check these settings before requesting further help:

  • Confirm the LemonSIM line is turned on and selected for mobile data.
  • Enable data roaming for the LemonSIM line when the plan instructions require it.
  • Turn airplane mode on for 30 seconds, then turn it off.
  • Restart the device and allow a few minutes for network registration.
  • Check the APN against the instructions supplied with your plan.

Prepare your support request

Include your destination, eSIM or SIM card type, phone model, plan name, and a short description of the issue. Add the exact error message when one appears.

Never publish or send passwords, full payment details, or an eSIM activation code unless you are using a verified LemonSIM support channel.

More answers

For compatibility, hotspot, activation, and general travel data questions, review the frequently asked questions.

View frequently asked questions Contact LemonSIM